Troubleshooting & Common Issues

Common issues and remediation steps.

Interaction Failures (“Thinking…” / “Failed”)

If buttons or slash commands fail to respond:

1. Channel Permissions: Confirm TicketForge has View Channel, Send Messages, and Embed Links in that channel.
2. Role Hierarchy: Confirm the TicketForge bot role is higher in Server Settings than the roles it manages.
3. Outages: Check the TicketForge Status Page to verify operational health.

User Cannot View Their Ticket

1. Category Overrides: Confirm category permissions allow the bot to manage channel overrides.
2. Automated Roles: Check Ticket Management > Permissions to ensure an unintended @Closed role override isn’t hiding the channel from the user.

Custom Branding Assets Reverting

If uploaded custom bot avatars or banners revert:

• Verify images are under 8MB.
• Ensure images use supported file formats: PNG, JPEG, or GIF.