Installation & Invite
Getting TicketForge running on your server takes just a few clicks.
1. Invite the Bot
Section titled “1. Invite the Bot”To start using TicketForge, invite the bot to your Discord server and authorize it with the necessary permissions.
Invite TicketForge
Click to authorize the bot. Requires ‘Manage Server’ permissions on Server.
2. Required Permissions
Section titled “2. Required Permissions”When authorizing the bot, ensure the following permissions are granted:
| Permission | Operational Reason |
|---|---|
| Manage Roles | Assigns support roles, manages ticket permissions, and automates roles on application approval. |
| Manage Channels | Creates ticket channels, renames active tickets, and organizes ticket categories. |
| Change Nickname | Allows the bot to apply a configured server nickname. |
| View Channels | Essential for the bot to see and route tickets to your channels. |
| Send Messages | Posts panel triggers, welcome prompts, and embeds. |
| Send Messages in Threads | Required if you enable the “Tickets as Threads” feature. |
| Create Private Threads | Allows the bot to spawn private ticket threads for a cleaner channel sidebar. |
| Manage Messages | Cleans up interaction triggers and deletes confirmation prompts. |
| Pin Messages | Automatically pins welcome and control embeds inside ticket channels. |
| Manage Threads | Locks and archives threads when tickets are closed. |
| Embed Links | Renders rich interactive panels, surveys, and logs. |
| Attach Files | Generates and delivers self-contained HTML transcript files. |
| Read Message History | Required to construct complete conversation transcripts. |
| Use External Emojis | Displays custom branding and status icons in bot embeds. |
3. Verify Installation
Section titled “3. Verify Installation”Once the bot joins your server, navigate to any accessible text channel and run:
/pingTroubleshooting
Section titled “Troubleshooting”The Bot Is Offline
Section titled “The Bot Is Offline”Check the official TicketForge Status Page to confirm Discord gateway and API operational status.
Slash Commands Are Not Showing Up
Section titled “Slash Commands Are Not Showing Up”Discord can occasionally take a few minutes to sync new application commands to your server. If commands do not appear after typing /, re-authorize the bot using the invite link above to force an immediate command refresh.