Automation Rules

TicketForge includes automation rules to handle member departures and clean up orphaned tickets.

User Departure Handling

When a user leaves the server while they have an open ticket:

• Close Ticket: Marks the ticket as closed, generates a transcript, and notifies staff.
• Delete Ticket: Deletes the channel immediately without generating a transcript.

Automated Lifecycle Messaging

Configure automated direct messages for common ticket states:

• Creation Notice: Sends ticket confirmation and channel details.
• Resolution Notice: Informs the user when an issue has been marked resolved by staff.