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TicketForge Docs

Tickets as Threads

By default, TicketForge creates a new Text Channel for every ticket. The Tickets as Threads feature changes this behavior to create Private Threads inside a single parent channel.

Thread Settings

Why use Threads?

Section titled “Why use Threads?”
  • Cleaner Sidebar: Prevents your server sidebar from getting cluttered with 50+ open ticket channels.
  • Bypass Limits: Discord has a limit of 500 channels per server. Threads do not count towards this limit, allowing for thousands of tickets.
  • Performance: Faster creation times on large servers.

Configuration

Section titled “Configuration”
  1. Navigate to Panel Editor > Threads.
  2. Enable Tickets as Threads.
  3. Parent Channel: Select the text channel where the threads will live.

Options

Section titled “Options”
Setting Description
Thread Name Format: ticket-{count} or help-{user}.
Add Support Team Automatically adds the configured support roles to the thread so they can view it.
Allow User Invites Allows the ticket creator to invite other users to the thread via @mention.