Official TicketForge Docs

The command center for your Discord support team.
Tame the chaos with intuitive panels, smart automation, and pixel-perfect customization.

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• Quick Start

  New to TicketForge? Set up your first panel in minutes.

  Start Setup

• Panel Editor

  Deep dive into our powerful web dashboard configuration.

  Panel Docs

• Automation

  Auto-close tickets, transcript logging, and more.

  Automation

• Permissions

  Granular control over commands and staff access.

  Security

Powerful Management

TicketForge isn't just a bot; it's a full CRM for Discord.

• Data-Driven Decisions

  Visualize your support health with the Guild Statistics dashboard. Track ticket volume, response times, and peak hours to optimize your staffing.

• Command Control

  Stop unauthorized actions. Use Command Management to strictly define which roles can use specific commands (like /close or /add) and in which channels.

• Audit Logs

  Never lose track of a change. The Activity Log provides a detailed timeline of every configuration update, subscription change, and dashboard login.

• Satisfaction Ratings

  Gather CSAT scores (1-5 Stars) and feedback after every ticket. Use this data to identify your top-performing support agents.

Feature Highlights

Custom Forms

Collect essential data before a ticket opens. Create specific questionnaires and modals to ensure your staff has all the context they need immediately.

Claiming System

Prevent staff collisions. Moderators can "Claim" a ticket, locking it to their handling so two people don't answer the same user simultaneously.

Private Threads

Keep your channel list clean. TicketForge supports private Threads for ticket conversations, preventing channel bloat in large servers.

Localization

Speak your community's language. Customize the bot's responses and interface language to match your server's region.

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