Command Management

TicketForge offers granular control over Slash Commands. You can disable specific commands entirely or restrict them to specific channels and roles.

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Configuration

Navigate to the Commands tab in the sidebar. You will see a list of all available bot commands.

Command Settings

Click on any command to edit its permissions:

1. Enable Command: Master toggle. If OFF, the command acts as if it doesn’t exist.
2. Support Team Only: Restricts usage to users who have a role designated as “Support” in any of your panels.
   • Admin Commands (e.g., /setup, /purge-tickets) are restricted to Administrators automatically.

Scope Restrictions

You can fine-tune where commands work:

• Allowed Channels: The command will only work in these channels.
• Blocked Channels: The command will work everywhere except these channels.
• Allowed Roles: Only these roles can use the command.
• Blocked Roles: These roles are specifically prevented from using the command.

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Available Commands

Syntax Legend: <required option> | [optional option]

Command	Description
Tickets
/add [user] [role]	Adds a user or role to the current ticket channel.
/remove [user] [role]	Removes a user or role from the current ticket channel.
/rename <name>	Renames the current ticket channel.
/close [reason]	Closes the current ticket with an optional reason (max 256 chars).
/reopen	Re-opens the current closed ticket channel.
/delete	Permanently deletes the current ticket channel.
/claim	Claims the current ticket for the executing staff member.
/unclaim	Unclaims the current ticket, releasing it back to the general staff pool.
/archive	Generates a standalone HTML transcript of the current ticket.
/priority <level>	Sets the priority level. Choices: low, medium, high, urgent.
/thread	Creates a private staff discussion thread inside the current ticket.
/escalate [reason]	Moves the current ticket to another panel/department.
Applications
/apply	Opens an interactive form to start a new application in the server.
/apply-request <user> <application> [reason]	Sends an application prompt directly to a specific user’s DMs.
/application-info <application>	View detailed applicant answers, status, and metadata for a submission.
/application-accept <application> [reason]	Accepts a user’s pending application and runs assigned role automations.
/application-deny <application> [reason]	Denies a user’s pending application and notifies the applicant.
Configuration
/setup	Configure and manage ticket panels for this server directly in Discord.
/premium	Check the server’s subscription status, active plan, and benefits.
Moderation
/blacklist <user> [reason]	Blacklists a user. If used inside a ticket, it automatically transcribes and deletes it.
/purge-tickets [age]	Bulk deletes tickets by age. Choices: all (Everything), 1 (24h), 3 (3d), 7 (1w), 30 (1mo).
General
/help	Provides information about the bot and its commands.
/ping	Checks bot latency and replies with Pong!
/invite	Get links to invite the bot or join the support server.
/vote	Vote for TicketForge on bot lists to support us and earn rewards.