Skip to content

Premium Subscription

TicketForge operates on a generous Freemium model. The core features needed to run a support system are free forever.

Premium is designed for power users, large communities, and professional teams who need advanced automation, deeper insights, and complete brand control.

How to Get Premium

1. Purchase Subscription

Support the development directly via our Dashboard. * Monthly: €5.00/mo * Yearly: €50.00/yr (Save 20%)

2. Vote to Earn (Free)

You can earn temporary Premium access by voting for TicketForge on top.gg.

  1. Run the /vote command in your server.
  2. Click the link to vote.
  3. Reward: receive Tokens for every vote.
    • Votes are cumulative. Vote daily to keep Premium active for free!

Why Upgrade?

1. Scale without Limits

The free plan is capped at 3 panels. Premium unlocks 25 Panels, allowing you to create dedicated support flows for every department

2. Professional Automation

Stop doing manual work. Premium automates the boring stuff:

  • Escalation: Move tickets seamlessly between departments (e.g., Support -> Billing).
  • Google Drive Sync: Automatically upload transcripts to your cloud storage.
  • Auto-Close: Automatically close tickets if the user leaves the server.
  • DM Notifications: Automatically DM users when their ticket is created or closed.

3. Advanced Workflow Tools

  • Claiming System: Prevent staff collisions. A staff member can "Claim" a ticket, locking out other mods so they don't waste time on the same issue.
  • Rating System (CSAT): Gather feedback. Ask users to rate their support experience (1-5 stars) and track staff performance.
  • Tickets as Threads: Keep your server clean. Organize tickets as Private Threads inside a single channel.

4. Custom Branding

Make the bot feel like your bot.

  • Nickname, Avatar & Banner: Customize the bot's appearance in your server.
  • Server Bio: Set a custom "About Me" visible in the bot's profile.
  • Whitelabel (Custom Bot): Run the bot under your own token with your own name and avatar — exclusive to the Support Plan.
  • Clean Footers: Remove "Powered by TicketForge" from embeds.