Roles & Permissions

TicketForge divides permissions into two main categories: Dashboard Access and Ticket Usage.

Dashboard Access

By default, only the Server Owner and users with the Administrator permission in Discord can access the web dashboard.

To grant access to other staff (e.g., "Head Moderator") without giving them full Administrator power:

1. Go to Server Config in the dashboard.
2. Find Dashboard Access.
3. Select the roles you want to authorize.

Selecting roles to grant dashboard access.

Access Level

Roles added here will have full access to edit Panels, Messages, and Settings for this specific server. They cannot access Billing or Subscription settings.

Interaction Blacklist

If you have problematic users or roles that abuse the ticket system, you can blacklist them globally.

1. Go to Server Config.
2. Find Interaction Blacklist.
3. Select the roles.

Preventing specific roles from interacting with the bot.

Effect: Users with these roles cannot click any button, use any dropdown, or execute any slash command associated with the bot.

Server Language

You can change the language the bot uses for default system messages (e.g., errors, time formatting).

Setting the bot's default language for the server.

Hierarchy Warning

For TicketForge to manage roles (e.g., adding/removing "Support" roles during claiming), the TicketForge bot role must be physically higher in the Discord Server Settings > Roles list than the roles it is trying to manage.