TicketForge allows you to fully customize the messages sent by the bot. You can create rich, professional Embeds with images, authors, and footers using the visual builder.
The panel eidtor screen.
Available Triggers
You can customize the message for every stage of the ticket lifecycle.
Core Messages
Trigger
Description
Panel Message
The public message users interact with to open a ticket.
Welcome Message
The first message sent inside a new ticket (pings user/staff).
Ticket Controls
The message attached to the buttons inside an open ticket.
Lifecycle Events
Trigger
Description
Ticket Claimed
Sent when a staff member claims the ticket.
Ticket Unclaimed
Sent when a ticket is released back to the general pool.
Ticket Closed
Sent when a ticket is archived/closed (replaces controls).
Ticket Reopened
Sent if a staff member re-opens a closed ticket.
Close Confirmation
Displayed when "Two-Step Close" is active (asks "Are you sure?").
Delete Warning
The final warning message sent 5 seconds before channel deletion.
Direct Messages (DMs)
Trigger
Description
DM: Created
Sent to the user's DMs immediately after they open a ticket.
DM: Closed
Sent to the user's DMs when the ticket is closed by staff.
System & Notifications
Trigger
Description
Transcript Log
The message posted in your Log Channel containing the file download.
Support Closed
Displayed if a user tries to open a ticket outside operational hours (if enabled).
