Variables & Placeholders
You can use these dynamic variables in your Messages, Embeds, and Channel Names. The bot will replace them with real data when the message is sent.
Core Variables
User (The person who opened the ticket)
| Placeholder |
Description |
{user} |
Mentions the user (e.g. @User) |
{user.name} |
The user's username |
{user.id} |
The user's unique Discord ID |
{user.avatar} |
Direct URL to user's avatar |
{user.tag} |
Username#Discriminator (Legacy) |
{user.mention} |
Same as {user} |
Ticket Info
| Placeholder |
Description |
{count} |
The unique ticket number (e.g. 124) |
{ticket.id} |
The channel ID of the ticket |
{panel.name} |
The name of the panel used |
{panel.id} |
The unique ID of the panel |
{reason} |
The form input or reason selected (if applicable) |
Staff / Claimer
| Placeholder |
Description |
{claimer} |
Mentions the staff member who claimed the ticket |
{claimer.name} |
The claimer's username |
{claimer.id} |
The claimer's ID |
Server
| Placeholder |
Description |
{server.name} |
Your server name |
{server.id} |
Your server ID |
{server.member_count} |
Total members in the server |
{server.icon} |
URL of the server icon |
Time & Dates
| Placeholder |
Description |
{time} |
Current timestamp (Full date) |
{time.short} |
Short date format (DD/MM/YYYY) |
{time.relative} |
Relative time (e.g., "5 minutes ago") |
Modifiers
You can append these to any variable to format the text.
Usage: {variable?modifier}
| Modifier |
Example |
Output |
?uppercase |
{user.name?uppercase} |
JOHN |
?lowercase |
{user.name?lowercase} |
john |
?capitalize |
{user.name?capitalize} |
John |