Transcripts & Logging

TicketForge provides robust record-keeping features to ensure you never lose context of a support interaction, even after the ticket is deleted.

Transcript Archiving

A transcript is a permanent HTML file containing the full chat history, timestamps, and attachments of a ticket.

The transcript log message containing the downloadable HTML file.

Configuration

Navigate to Archiving & Logging in the Panel Editor.

1. Storage Channel: Select a text channel in your server where the bot will post the transcript files.
2. Auto-Save: automatically generate a transcript when a ticket is closed.
   • Trigger: Choose whether to save on Close (archive state) or Delete (permanent removal).
3. DM Transcript: Send the HTML file directly to the user who opened the ticket.
   • Note: This will fail if the user has Direct Messages disabled.

Event Audit Log

Separate from message history, the Event Log tracks the lifecycle of the ticket.

Setup

1. Audit Log Channel: Select a channel to receive real-time embed updates.
2. Events: Toggle which specific actions trigger a log message:

Event	Trigger
Created	A user successfully opens a ticket.
Closed	Staff or user clicks the Close button.
Reopened	A closed ticket is re-opened.
Renamed	The channel name is changed via bot.
Deleted	The channel is permanently deleted.
Archived	A transcript file is generated.

Log Content

The log embed includes:

• Ticket ID and Panel Name.
• The User (Target) and the Executor (Staff member).
• Reason (if provided).
• Timestamp.