Staff Rating System (CSAT)

Gather feedback on your support team's performance.

Rating settings.

How it works

1. A staff member closes the ticket.
2. The bot sends a Rating Request (Embed with 1-5 Star buttons).
3. The user clicks a star rating.

Configuration

• Delivery Method:
  • Channel: Posts the request in the ticket before deletion.
  • DM: Sends the request to the user's Direct Messages.
  • Hybrid: Tries DM first, falls back to Channel if DMs are closed.
• Public Feed: Select a channel to publicly post positive reviews as social proof.