Limits & Schedules

Control the flow of tickets to prevent spam and burnout.

Limit and Schedule settings.

Ticket Limits

Prevent users from spamming your support team.

• Per User Limit: Max active tickets a single user can have (Default: 1).
• Server Total Limit: Hard cap on open tickets for the whole server (e.g., 50).
• Bypass Roles: Select roles (like VIPs or Boosters) that ignore these limits.

Operational Schedule

Define your support hours. Users cannot open tickets outside these times.

1. Timezone: Select your team's timezone (e.g., America/New_York or UTC).
2. Weekly Grid: Click blocks to toggle hours Open/Closed.
3. Action:
   • Disable Creation: The button stops working.
   • Notification: The button works, but sends a custom "We are closed" message instead of the standard welcome.