Custom Forms (Modals)

Instead of creating a ticket immediately, you can require users to fill out a form (Modal) first. This helps your team get context before starting the conversation.

Form editor.

Configuration

1. Navigate to Panel Editor > Forms.
2. Toggle Enable Ticket Forms.
3. Click Add Question.

Question Types

Setting	Description
Label	The question text (e.g., "What is your Minecraft Username?").
Placeholder	Grey text inside the input box to guide the user.
Required	Users cannot submit the form without answering this.
Multi-line	Switches from a small input box to a large text area (Paragraph).
Min/Max Length	Enforce character limits for answers.

Results

When a user submits the form: 1. The ticket is created. 2. The bot posts an embed containing all their answers. 3. (Optional) Staff can edit these answers later if needed.