Ticket Claiming System

The Claiming System allows a staff member to take ownership of a ticket, preventing multiple moderators from responding to the same user simultaneously.

Claim settings.

Setup

Go to Panel Editor > Claiming to enable this feature.

Behavior Rules

• Restrict Actions: If enabled, only the staff member who claimed the ticket (and the user) can type or use buttons. Other staff are locked out.
• Claimer Must Unclaim: Prevents other staff from "stealing" a ticket. Only the original claimer can release it.
• Zero Permissions: You can configure the bot to Hide the channel from other staff members once it is claimed.

Visual Indicators

• Channel Rename: Change the channel name to claimed-{user}.
• Category Move: Move the ticket to a specific "In Progress" category.