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Automation

TicketForge can perform automated actions to help maintain your server's hygiene and keep users informed.

Automation Settings

Configuring auto-close rules and leave handling.

User Leave Handling

What happens if a user opens a ticket and then leaves the server?

  • Close Ticket: The ticket status changes to "Closed". The transcript is saved (if enabled), and staff can review it later.
  • Delete Ticket: The channel is immediately deleted. No transcript is saved.

Automated DMs

The bot can send Direct Messages (DMs) to the user based on ticket events.

  • On Creation: "Your ticket #123 has been created in Server Name."
  • On Close: "Your ticket has been closed by Staff. If you need more help, please open a new ticket."

Privacy Settings

If a user has DMs disabled for your server, the bot will not be able to send these notifications. This is a Discord limitation.